The Skytrax World Airport Awards recently honoured Toronto’s downtown airport by designating it one of the best in the world. Nearly 14 million passengers took part in the 2019 voting process and determined that Billy Bishop Toronto City Airport was the 10th best airport in the world in the under-five million passenger category.
This is the sixth year the airport has been presented with a Skytrax award.
Millions of air travellers from all over the world answer questionnaires about 550 airports to determine the results. Billy Bishop Airport performed well in 39 areas, such as fast check-in times, ease of access, and staff efficiency and courtesy.
“To be recognized by Skytrax for the sixth year speaks volumes about our airport team and partners and highlights our united commitment to excellence in customer service and the passenger experience at Billy Bishop Airport,” Geoffrey Wilson, CEO of PortsToronto, owner and operator of Billy Bishop Airport, said in a release.
“This international ranking further demonstrates how well this airport serves its passengers and the value it brings to Toronto as an important gateway to the world, located just a few steps from downtown.”
Billy Bishop Airport has received numerous awards over the years, including:
- One of the top airports globally and in North America (Airport Service Quality Awards)
- Fourth Best International Airport (Conde Nast Traveler)
- Top 10 Most Scenic Airport Approach (Private Fly)
- Environmental Achievement Award for Best Innovate Project (Airports Council International)
The 2019 Environmental Achievement Award was in response to the airport’s implementation of its three-year Airfield Rehabilitation Program. The new airfield features LED lighting and signage retrofit, which has reduced energy usage by 75 percent. In addition, the construction of a Ground Run-up Enclosure has “all but eliminated” noise impacts caused by high-power aircraft.
“As a direct result of the program’s innovative approach, the airfield project was completed with virtually no impact to the surrounding airport community and passengers,” commented Gene Cabral, Executive Vice President, Billy Bishop Toronto City Airport. “We are proud to be recognized by Airports Council International with an Environmental Achievement Award as it truly demonstrates our commitment to conducting our operations with respect for the environment and the community.”