Live chat produces better customer service and more sales

Wait on the telephone and sit through a litany of options, and a secondary list of options, and finally be put on hold before an operator can answer a simple question. Surely, not a recipe for efficient customer service and improved sales. Who has the time to fill out a … Read More

Gift Guide: Business Guy

His work is his life and his life is his work—but that doesn’t mean it has to suck. Travel in style with a Hudson Sutler Garment Bag, cultivate minimalist chic with a Fulton Desk, or enjoy a little irony with a Das Kapital Piggy Bank. Ha, suck it, Marx.

New Businesses in Vancouver

From concept to consumer, Vancouver has been the incubator of many innovative ideas. If you missed the IPO for Lululemon, here are two of the latest viable ventures we’re watching. Go Voluntouring Enjoy wine? Visit Bordeaux to help test and improve viticulture methods for enhancing biodiversity. (A tough job, but … Read More

Self-Employment in 2012

Tempted to give salaried work the kiss-off and start your own company? If you do it, you’ll be joining the proverbial, growing club: According to Statistics Canada, 15.7% of Canadians were self-employed in 2010 — an increase of 12% compared to 2000 — with half of these flying solo, unincorporated … Read More

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